In 30 days and 3 clear phases, we help you get clear on how to retain more customers longer, informed by 11 feedback sources, without you being hands-on, long research cycles or analysis paralysis.
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This phase is our essential system for choosing where to gather feedback within your app, team, and setting up the right tools. Using our help will avoid common pitfalls in your feedback setup.
Discover where to place feedback channels like feature and exit banners, user interviews, satisfaction ratings, and recommendation scores.
Build partnerships with internal teams directly connected to customers, like analytics, sales, support, and marketing.
Find review sites, forums, and other external sources where customers share suggestions and opinions.
We install a system with the right tools and expert support to streamline recording of insights from your app, teams, and external sources.
In this phase, we gather feedback from all defined sources, centralize it, identify patterns, and document clear insights. We handle the heavy analysis so you can stay focused and maintain momentum on your ongoing projects.
Launching and starting to gather feedback from all 11 sources.
Each source will have it’s own documentation.
We use the pyramid of insights method to extract analyse feedback. Data → Information → Knowledge → Wisdom.
We methodically merge feedback from all sources into one final insights list.
In the final phase, we transfer all validated insights into your product backlog, complete with supporting evidence. We also host a knowledge-sharing session to walk through the findings and answer any questions.
We document the tickets into your project management tool of choice.
We take our time to hand-over the customer wisdom.
We aim to have at least one project that will be considered and moved into the next design and development cycle.
Each new cycle brings new insights. Depending on the value you perceived we provided we can move forward with another round.
We skip research paralysis with proven methods that deliver fast, clear insights you can act on.
We partner with founders serious about product-user fit and driven by real market feedback.
Our process gets results fast, saving hours on tools, training, hiring, and setup by skipping guesswork.
We map the full user journey to find the best spot for feedback that drives real product impact.
We test user pain points across sources to ensure insights are reliable and tied to multiple channels.
We don’t bill hours. We deliver outcomes that automate user journeys and drive the power of word of mouth.
We know how much heart goes into building great products and how easy it is to lose touch with what users really need.
That’s why we’re here...
Through our customer feedback expertise and system we make it easy for product teams to collect, track, and act on customer feedback.
Thousands of feedback points. Our goal is to surface the ones that truly impact engagement and retention.
We succeed by partnering with teams who put users first, and we’re here to surface the insights that matter most.
We bridge the gap between your users and product team, so no valuable customer input slips through the cracks.
Get the best customer feedback system to inspire your app improvements in 2025, faster then you can say “Optimise my Product”.
Yes! Claim my instant access!Only 1 spot left! — Limited to 2 clients