Do you want more users staying with your apps longer?
Get recognised for making smart, customer-driven decisions by turning user feedback into a clear retention improvement plan within 60 days, without the heavy lifting or research drag.
Yes! Show me how!Only 1 spots left! — Limited to 2 clients
Clients we worked with
Phase A:
Setup Feedback
Foundations
This phase is our essential system for choosing where to gather feedback within your app, team, and setting up the right tools. Using our help will avoid common pitfalls in your feedback setup.
In-app
feedback
We analyze where to place feedback channels like satisfaction, feature and exit surveys.
Teams feedback partnerships
We build partnerships with internal teams that know the customers: sales, support, analytics, and marketing.
External
feedback inquiry
We find review sites, forums, and other external sources where customers share suggestions and opinions.
Feedback
system setup
We install a system with the right tools and expert support to streamline recording of insights from your app, teams, and external sources.
Phase B:
Uncover Insights
In this phase, we gather feedback from all defined sources, centralize it, identify patterns, and document clear insights. We handle the heavy analysis so you can stay focused and maintain momentum on your ongoing projects.
Launching feedback
We launch and start to gather feedback from all sources.
Gathering feedback
We document and organise all incoming feedback.
Feedback to
insights
We use the pyramid of insights method to extract analyse feedback. Data → Information → Knowledge → Insight.
Insights
generation
We methodically merge feedback from all sources into one final insights list.
Phase C:
Customer Retention Backlog
No complex reports, just actionable insights. In the final phase, we transfer all validated insights into your product backlog, complete with supporting evidence.
Insights
tickets
We document the tickets into your project management tool of choice.
Communicating insights
We make sure to hand-over the customer wisdom in away geared towards action.
Decision
making
We aim to have at least one project that will be considered and moved into the next design and development cycle.
Next
round
Each new round brings new insights. Depending on the value you perceived we provided we can move forward with another round.
6 reasons why Feedback Gems is successful
Fast, actionable
insights
We skip research paralysis with proven methods that deliver fast, clear insights you can act on.
Selective
partnerships
We partner with founders serious about product-user fit and driven by real market feedback.
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Streamlined
setup
Our process gets results fast, saving hours on tools, training, hiring, and setup by skipping guesswork.
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End-to-end user experience
We map the full user journey to find the best spot for feedback that drives real product impact.
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Verified insights
We test user pain points across sources to ensure insights are reliable and tied to multiple channels.
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Results over
hours billed
We don’t bill hours. We deliver outcomes that automate user journeys and drive the power of word of mouth.
We are dedicated to help
We know how much heart goes into building great products and how easy it is to get sidetracked with day to day projects and lose touch with what users really need.
That’s why we’re here...
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+11 years of expertise
Through our user feedback expertise and system we make it easy for product teams to collect, track, and act on customer feedback.
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Over 10k of A+ insights
Thousands of feedback points. Our goal is to surface the ones that truly impact users engagement and retention.
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Successful programme
We succeed by partnering with teams who put users first, and we’re here to surface the insights that matter most.
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Our mission
We bridge the gap between your users and product team, so no valuable customer input slips through the cracks.
3 phases to uncover all hidden customer insights in your app
Get the best customer feedback system to inspire your app improvements in 2025, faster then you can say “Optimise my Product”.
Yes! Claim my instant access!Only 1 spot left! — Limited to 2 clients
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