Product execs for apps and webapps

Do you want more users thrilled with your app?

In 30 days and 3 clear phases, we help you get clear on how to retain more customers longer, informed by 11 feedback sources, without you being hands-on, long research cycles or analysis paralysis.

Yes! Show me how!

Only 1 spots left!  — Limited to 2 clients

Clients we worked with

Arise Health logoThe Paak logoOE logo2020INC logoEphicient logoEphicient logo
Arise Health logoThe Paak logoOE logo2020INC logoEphicient logoEphicient logo
Learn how we do it

Phase A:
Feedback
Foundations

This phase is our essential system for choosing where to gather feedback within your app, team, and setting up the right tools. Using our help will avoid common pitfalls in your feedback setup.

In-app
feedback

Discover where to place feedback channels like feature and exit banners, user interviews, satisfaction ratings, and recommendation scores.

Teams feedback partnerships

Build partnerships with internal teams directly connected to customers, like analytics, sales, support, and marketing.

External
feedback inquiry

Find review sites, forums, and other external sources where customers share suggestions and opinions.

Feedback
system setup

We install a system with the right tools and expert support to streamline recording of insights from your app, teams, and external sources.

Phase B:
Uncover Insights

In this phase, we gather feedback from all defined sources, centralize it, identify patterns, and document clear insights. We handle the heavy analysis so you can stay focused and maintain momentum on your ongoing projects.

Launching feedback

Launching and starting to gather feedback from all 11 sources.

Gathering feedback

Each source will have it’s own documentation.

Analysing feedback

We use the pyramid of insights method to extract analyse feedback. Data → Information → Knowledge → Wisdom.

Insights
generation

We methodically merge feedback from all sources into one final insights list.

Learn how we do it
Learn how we do it

Phase C:
Thrilling Product Backlog

In the final phase, we transfer all validated insights into your product backlog, complete with supporting evidence. We also host a knowledge-sharing session to walk through the findings and answer any questions.

Insights
tickets

We document the tickets into your project management tool of choice.

Communicating insights

We take our time to hand-over the customer wisdom.

Decision
making

We aim to have at least one project that will be considered and moved into the next design and development cycle.

Next
round

Each new cycle brings new insights. Depending on the value you perceived we provided we can move forward with another round.

6 reasons why Feedback Gems is successful

Fast, actionable
insights

We skip research paralysis with proven methods that deliver fast, clear insights you can act on.

Selective
partnerships

We partner with founders serious about product-user fit and driven by real market feedback.

Streamlined
setup

Our process gets results fast, saving hours on tools, training, hiring, and setup by skipping guesswork.

End-to-end user experience

We map the full user journey to find the best spot for feedback that drives real product impact.

Verified insights

We test user pain points across  sources to ensure insights are reliable and tied to multiple channels.

Results over
hours billed

We don’t bill hours. We deliver outcomes that automate user journeys and drive the power of word of mouth.

We are dedicated to help

We know how much heart goes into building great products and how easy it is to lose touch with what users really need.

That’s why we’re here...

+11 years of expertise

Through our customer feedback expertise and system we make it easy for product teams to collect, track, and act on customer feedback.

Over 1k of A+ insights

Thousands of feedback points. Our goal is to surface the ones that truly impact engagement and retention.

Successful programme

We succeed by partnering with teams who put users first, and we’re here to surface the insights that matter most.

Our mission

We bridge the gap between your users and product team, so no valuable customer input slips through the cracks.

Free consultation

3 phases to uncover all hidden customer insights in your app

Get the best customer  feedback system to inspire your app improvements in 2025, faster then you can say “Optimise my Product”.

Yes! Claim my instant access!

Only 1 spot left!  — Limited to 2 clients