Do you want more users staying with your app longer?
Get recognised for making smart, customer-driven decisions by turning user issues and suggestions into an app improvement plan within 30 days, without endless research studies that lead nowhere.
Yes! Show me how!Only 2 spots left! — Limited to 3 clients
Clients we worked with
Phase A:
Feedback collection system
We identify where to collect feedback, set up the right tools and team colaboration, and avoid common setup pitfalls so your insights are organized and actionable.
On the spot
feedback
We analyze where to place feedback channels like satisfaction, feature and exit surveys.
Feedback
known by peers
We build partnerships with internal teams that know the customers: sales, support, analytics, and marketing.
External
feedback inquiry
We find review sites, forums, and other external sources where customers share suggestions and opinions.
Feedback
system setup
We install a system with the right tools and expert support to streamline recording of insights from your app, teams, and external sources.
Phase B:
Uncovered insights workflow
We collect and centralize feedback, uncover patterns, and deliver clear insights so you stay focused and keep your projects moving forward.
Launching feedback
We launch and start to gather feedback from all sources.
Gathering feedback
We document and organise all incoming feedback.
Feedback to
insights
We use the pyramid of insights method to extract analyse feedback.
Data → Information → Knowledge → Insight.
Insights
generation
We methodically merge feedback from all sources into one final insights list.
Phase C:
Sticky customers plan
We turn the validated feedback into actionable backlog items with evidence no complex reports, just insights your team can act on immediately.
Insights
to-do-list
We document the tickets into your project management tool of choice.
Communicating insights
We make sure to hand-over the customer wisdom in a way geared towards action.
Fixing and creating
We ensure at least one insight makes it into your next design or development stage either you implement it, or we can handle it for you.
Next
round
Each round uncovers fresh insights. If the results meet your needs, we can continue with another round to keep more customers happy.
6 reasons why Feedback Gems is successful
Fast, actionable
insights
We skip research paralysis with proven methods that deliver fast, clear insights you can act on.
Selective
partnerships
We partner with founders serious about product-user fit and driven by real market feedback.
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Streamlined
setup
Our process gets results fast, saving hours on tools, training, hiring, and setup by skipping guesswork.
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End-to-end user experience
We map the full user journey to find the best spot for feedback that drives real product impact.
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Verified insights
We test user pain points across sources to ensure insights are reliable and tied to multiple channels.
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Results over
hours billed
We don’t bill hours. We deliver outcomes that automate user journeys and drive the power of word of mouth.
We are dedicated to help
We know how much heart goes into building great products and how easy it is to get sidetracked with day to day projects and lose touch with what users really need.
That’s why we’re here...
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+11 years of expertise
Through our user feedback expertise and system we make it easy for product teams to collect, track, and act on customer feedback.
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Over 10k of A+ insights
Thousands of feedback points. Our goal is to surface the ones that truly impact users engagement and retention.
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Successful programme
We succeed by partnering with teams who put users first, and we’re here to surface the insights that matter most.
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Our mission
We bridge the gap between your users and product team, so no valuable customer input slips through the cracks.
3 phases to uncover all hidden customer insights in your app
Get the best customer feedback system to inspire your app improvements in 2026, faster then you can say “Optimise my Product”.
Yes! Claim my instant access!Only 1 spot left! — Limited to 3 clients
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